First Community Care, a large home healthcare organization with 6 locations across Tennessee, has been a nexAir customer since 2018. When the time came to renew nexAir’s contract with First Community Care, Territory Manager Rena Nelms reached out to her corporate contact, Frank Rafferty. Rena wanted the new contract to meet the needs of both parties, while also focusing on addressing any concerns and pain points the customer had. By listening to Frank’s feedback, Rena was able to quickly implement changes First Community Care wanted to see, as they moved forward in renewing their contract with nexAir. Rena relied on the KnowHow of the Account Managers, and the Accounts Receivables team to ensure that invoices were being sent out daily. Sheila, a local contact at First Community Care, was also able to connect with the appropriate nexAir branch location managers across Tennessee. This line of increased communication allowed for timely and efficient deliveries and helped to address any last-minute changes from either party. The teams across nexAir used their collective knowledge and strengths to collaborate and ensure that the quality of service and delivery surpassed First Community Care’s standards and expectations, and their efforts strengthened the relations between the two groups.
